Refund policy
Thanks for shopping at Entertainment Center!
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Open product will not be accepted. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at entertainmentcenternl@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, you will be responsible for shipping the items back to us. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If you receive a refund, the cost of shipping will be deducted from your refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return inquiries at entertainmentcenternl@gmail.com.